Patient Bill of Rights

Be informed about what you should expect with regard to your rights and responsibilities as a patient.

Patient Rights

As a patient, you have the right to:

  • Considerate, respectful care with recognition of personal dignity. 
  • Receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.  Receive an explanation of proposed treatment which includes the possible benefits, side effects, known risks, potential costs, and likelihood of success in order to make an informed decision.  Alternative treatment should also be explained to you.
  • Know the identity of physicians, nurses, and others involved in your care as well as when those involved are students, residents, or other trainees.
  • Know the immediate and long-term financial implications of treatment choices, insofar as they are known.
  • Accept or refuse any procedure, drug or treatment and to be informed of the risks and benefits of such refusal.
  • Have an advanced directive (such as a living will, health care proxy, or durable power of attorney for health care) with the expectation that the office will honor the intent of that directive to the extent permitted by law and office policy.
  • Personal privacy.  Care discussion, consultation, examination and treatment will be conducted discreetly. No one will enter the examination room without first knocking and identifying themselves.
  • Expect that all communications and records pertaining to his/her care will be treated as confidential by the office, except in cases when reporting is permitted or required by law. 
  • Expect a response from management when you or a family member has made a significant complaint.
  • Ask and be informed of the existence of business relationships among the office and other health care providers, or payers that may influence your treatment and care.
  • Your guardian, next of kin, or legal authorized person may exercise your patient rights if you are unable.

Patient Responsibilities

You are responsible:

  • To provide to the best of you knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health.
  • To participate in health care decisions and for following the treatment plan outlined by the physician responsible for your care.  This includes following instructions of nurses and other health care personnel carrying out the plan of care.
  • For your actions if you refuse treatment or do not follow the physician’s instructions.
  • For assuring that the financial obligations of your health care are fulfilled as promptly as possible.
  • For providing current advance directives if you have prepared an advance directive such as living will or durable power of attorney for healthcare, if able.

These patient rights and responsibilities are accepted and acknowledged as policy with regard to patient care by all personnel of Upper Valley Professional Corporation.

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